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Terms & Conditions
Jackpot City Casino operates under licences issued by the Kahnawake Gaming Commission (licence 00892) and the Alderney Gambling Control Commission (licence 155 C1), and also holds a Malta Gaming Authority licence.
1. General terms and acceptance
These terms apply to your use of the Jackpot City Casino website, mobile services, software, games and related features. They form an agreement between you and the operator of the relevant service. If you do not agree with any part of these terms, you should not use the website or its services.
The operator may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security improvements or operational needs. The current version will be made available on the website. Your continued use of the services after an update may indicate acceptance of the revised terms, so you should review this page regularly.
Additional terms may apply to specific games, payment methods, promotions, competitions and other features. Where additional terms apply, they will be presented with the relevant service. If there is an inconsistency between these terms and a specific offer or game rule, the specific terms may apply to that offer or game.
Eligibility
You must be legally permitted to use online gambling services in your location. You must also meet any applicable minimum age requirement. You are responsible for checking the laws that apply to you before opening an account or playing. Jackpot City Casino does not encourage anyone to access the services where online gambling is not lawful.
You may not use the services if you have asked to be excluded, if your account has been suspended or closed for a compliance reason, or if you are otherwise prohibited from participating under applicable law or these terms.
2. Accounts and verification
To use some or all of the services, you may need to create a personal account. You must provide information that is accurate, complete and current. You must update your details if they change. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of your account.
An account is intended for one person only. You must not create an account for someone else, allow another person to use your account or transfer your account to another person. You are responsible for keeping your login information confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.
We may carry out identity, age, address, payment and other checks. You may be asked to provide documents or information to verify your identity, comply with legal obligations, protect the services or process a transaction. Verification may be required before certain account functions, including withdrawals, can be completed.
You must notify the appropriate support channel through the website as soon as possible if you believe that your account has been compromised, used without permission or affected by a security issue. We may temporarily restrict an account while an investigation is carried out.
3. Deposits, play and withdrawals
You may only use payment methods that are registered in your name or that you are authorised to use. Deposits must be made for the purpose of participating in the services and not for any unlawful activity. Payment providers may apply their own terms, processing requirements or fees.
You should check all transaction details before confirming a deposit, wager or other instruction. Once a game or transaction has been confirmed, it may not be possible to cancel or reverse it. The balance shown in your account may be subject to pending transactions, verification checks, technical corrections or other adjustments.
Game outcomes are determined by the relevant game system and applicable game rules. You should review the rules, features, stake information and any displayed conditions before playing. If a technical error affects a game, bet, account balance or transaction, the affected activity may be voided or corrected in accordance with the applicable rules and legal requirements.
Withdrawal requests may be subject to account verification, payment checks, applicable transaction rules and any conditions shown when the request is made. We may return funds using an appropriate payment method or request further information before processing a withdrawal. Processing times can vary depending on verification and the payment provider.
You must not attempt to exploit errors, duplicate transactions, use fraudulent payment details, engage in chargeback abuse or otherwise interfere with the proper operation of the services. Suspected fraud, money laundering, payment misuse or other unlawful conduct may be reported to the relevant authorities where required.
Promotions and bonuses
Promotions, bonuses and other offers are subject to their own terms. Those terms may include eligibility conditions, expiry dates, wagering requirements, game restrictions, maximum values, payment requirements and withdrawal conditions. You should read the full offer terms before accepting or using a promotion.
Unless an offer expressly states otherwise, a promotion may be limited to one per person, household, device, payment method or other permitted grouping. The operator may cancel or amend an offer where there is a reasonable basis to believe that it has been misused or obtained through error, fraud or a breach of the applicable terms.
4. Responsible gambling, privacy and website use
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. You should set personal limits, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
Tools and support options may be available to help you manage your play, such as deposit limits, time reminders, activity information, cooling-off periods and self-exclusion. Availability may depend on the service and your location. If gambling is causing concern, use the responsible gambling information on the website and seek independent support from an appropriate Australian service.
Personal information is handled in accordance with the applicable privacy policy and privacy laws. Information may be collected and used to provide the services, verify identity and age, process payments, meet legal and regulatory obligations, prevent fraud, maintain security and communicate with you. The privacy policy explains how information may be collected, used, stored and shared.
You must use the website lawfully and responsibly. You must not introduce malicious code, interfere with security, scrape or copy content without permission, use automated systems without approval, or attempt to gain unauthorised access to accounts, systems or data. Website content is provided for personal use unless otherwise stated.
The website may contain links or references to third-party services. Those services are not controlled by Jackpot City Casino, and their own terms and privacy policies may apply. We are not responsible for third-party content or services except to the extent required by law.
5. Suspension, liability and support
We may suspend, restrict or close an account where we reasonably consider it necessary, including for a suspected breach of these terms, verification concerns, responsible gambling reasons, security risks, technical issues, payment problems or legal and compliance obligations. Where appropriate and legally permitted, we may explain the reason for a restriction.
If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and these terms. Funds connected with fraud, unlawful activity or a material breach may be withheld where legally permitted. Any rights that arose before closure may continue to apply.
The services may occasionally be unavailable because of maintenance, technical faults, telecommunications issues, events outside reasonable control or other operational reasons. We do not guarantee that the website or every feature will always be available, uninterrupted or error-free. You should keep your own records of important account or transaction information.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to that protection, the services are provided in accordance with these terms and any applicable game or offer rules.
If you have a question, complaint or concern about your account, a transaction or the services, please use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, but do not send payment passwords or other sensitive security details through an unsecured channel.
These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available under Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted.