Cookies Policy | Jackpot City Casino

About cookies

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device and remember information about a visit. Cookies can help a website work properly, improve performance, remember preferences and provide information about how visitors use its pages.

Jackpot City Casino may also use similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to include these technologies where they perform a similar function.

Some cookies are set directly by Jackpot City Casino. Others may be set by service providers or other third parties that support website operations, security, analytics, communications or advertising activities. The information collected depends on the type of cookie, your device settings and the way you use the website.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be linked with information you provide when using an account or contacting us. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

How we use cookies

We may use cookies for several different purposes. The cookies used on the website may change from time to time as our services, features and technology develop. Some cookies are necessary for the website to operate, while others are optional and are used to understand activity or tailor the experience.

Strictly necessary cookies

These cookies are required for core website functions. They may support account access, session management, navigation, security controls, fraud prevention, responsible access measures, transaction processes and the display of pages or features. Because these cookies support essential functions, they may not be available for disablement through ordinary preference controls. Blocking them through browser settings may prevent some parts of the website from working correctly.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display settings or other preferences. They can help us provide a more consistent experience and reduce the need to repeat the same selections. If you disable these cookies, some preferences may not be retained and certain features may be less convenient to use.

Analytics and performance cookies

These cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, time spent on pages, general device information, browser type, approximate location and technical errors. We use this information to monitor performance, identify problems, improve content and make the website easier to use. Analytics information is generally assessed in an aggregated or pseudonymised form where practical.

Security, compliance and responsible gambling cookies

Cookies and similar technologies may help us protect the website, detect unusual activity, prevent misuse, maintain the integrity of services and support compliance processes. They may also assist with controls relating to account access, age and identity checks, location requirements, self-exclusion, deposit or play restrictions, and other responsible gambling measures. Disabling these technologies may affect our ability to provide or protect certain services.

Advertising and marketing cookies

Where permitted and where you have provided any required permission, cookies may be used to measure campaigns, understand interactions with promotional content or show information that may be more relevant to your interests. These cookies may allow a service provider to recognise a device across different websites or services. We do not use cookies to remove your responsibility for making informed gambling decisions, and marketing communications should not be treated as encouragement to gamble beyond your means.

Cookie choices and controls

When you first visit the website, you may be shown a cookie notice or preference tool. Depending on the cookies involved, you may be able to accept optional cookies, reject them or choose particular categories. Your choices may be stored in a preference cookie so that the website can remember them. If you clear your browser data or use another device or browser, you may need to make your choices again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view, delete, block or restrict cookies. You may be able to receive a warning before a cookie is stored or prevent cookies from being accepted altogether. Instructions differ between browsers and devices, so you should check the relevant settings or help information for the software you use.

Deleting cookies may remove saved preferences and sign you out of services.
Blocking all cookies may affect website navigation, account functions, security checks and other features.
Some cookie controls only apply to a particular browser or device.
Opting out of advertising cookies may not stop all advertising; it may instead make advertising less tailored.
A cookie preference does not necessarily remove information already collected or held before the preference was changed.
Necessary cookies may continue to operate where they are required to provide a requested service, protect the website or meet legal and operational obligations.

If the website provides a cookie preference tool, you can use it to review or change your optional cookie choices. You may also withdraw consent where consent is the legal basis for a particular cookie. Withdrawing consent will not affect processing that took place before withdrawal, and it may not affect cookies that are necessary for the website to function.

Third parties, privacy and policy updates

We may use third-party providers to help operate, secure, analyse or improve the website. These providers may place or access cookies and similar technologies on our behalf, subject to their own terms and privacy information. In some circumstances, third parties may act independently as service providers, platforms or advertising partners. Their use of information may be governed by their own policies.

Information collected through cookies may include an IP address, device or browser information, approximate location, pages visited, referral information, session details, interactions and technical event data. We may use this information to maintain services, investigate security issues, understand website use, meet legal obligations and improve the customer experience. We take reasonable steps to handle personal information appropriately and to protect it against misuse, interference, loss and unauthorised access.

The website may contain links to third-party websites or services. Those websites may use their own cookies and technologies, and Jackpot City Casino does not control their practices. You should review the privacy and cookie information provided by any third party before using its website or service.

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be published on this page with a revised date or other notice where appropriate. Your continued use of the website after an update may indicate that you have read the updated policy, but we will seek any consent that is required by law.

If you have questions about this Cookies Policy, your personal information or your cookie choices, please use the available contact or support options on the website. When making an enquiry, avoid including passwords, payment details or other sensitive information unless it is specifically requested through a secure process.

This policy is intended to provide general information about cookies used in connection with the Jackpot City Casino website. It does not change any applicable terms, privacy notices, responsible gambling information or legal requirements governing your use of our services.