Privacy Policy | Jackpot City Casino

Information we may collect

The information we collect depends on how you interact with Jackpot City Casino and which services you use. Some information is provided directly by you, while other information is collected automatically when you visit the website or use an account. We seek information that is reasonably relevant to operating the service, meeting legal and security requirements, supporting players and improving the website.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact information and account login details. We may also keep records of your preferences, communications, requests and information provided when you contact customer support. This information helps us create and administer your account, communicate with you, provide assistance and maintain accurate records.

Identity and verification information

To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Verification information helps protect players, prevent impersonation, support the responsible operation of the service and meet applicable legal and compliance obligations.

Payment and transaction information

We may handle records connected with deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment details on our behalf, and we may receive information needed to confirm a payment or manage a transaction. This information may be used to process transactions, prevent fraud, resolve disputes, maintain financial records and meet relevant obligations.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device information, operating system, language settings, approximate location, pages viewed, dates and times of access, and interactions with website features. We may also use cookies and similar technologies to remember preferences, keep the website functioning, support security, understand usage and improve our services.

How we use personal information

Personal information may be used for the following purposes, depending on the circumstances and the type of information involved:

To create, operate and maintain your account and provide access to available website features.
To confirm identity, age and account ownership, and to carry out verification and anti-fraud checks.
To process deposits, withdrawals and other account transactions, and to keep appropriate transaction records.
To provide customer support, respond to enquiries, investigate complaints and communicate important service information.
To protect the website, accounts, players and payment systems from unauthorised access, misuse, fraud and other security risks.
To understand how the website is used, troubleshoot technical issues, improve performance and develop better services.
To send service messages, account notices and other communications necessary for the operation of your account.
To send marketing communications where permitted and where your preferences or consent require it.
To meet legal, compliance, tax, accounting, security and responsible gambling obligations that apply to the service.
To establish, exercise or defend legal rights, respond to lawful requests and manage disputes.

We may combine information collected from your account, website use, support interactions and transactions where this is reasonably necessary for the purposes described in this Privacy Policy. We do not use personal information for purposes unrelated to the service without an appropriate basis to do so.

Marketing choices

You may be able to choose whether you receive promotional communications. Marketing messages may include an unsubscribe or preference-management option. If you opt out of marketing, we may still send essential messages about your account, security, transactions, changes to the service or other matters that are not promotional.

Sharing, security and retention

We may share information with service providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, technology, hosting, security, customer support, communications, analytics, fraud prevention or professional services. They are expected to handle information only as needed for their services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected fraud or unlawful activity, respond to a valid legal request, manage a dispute, enforce applicable terms or protect rights and safety. If a business change affects the operation of the service, information may be transferred as part of that change, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, interference, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

International handling

Depending on the services used and the providers involved, information may be stored or accessed in Australia or another country. Where information is handled overseas, we aim to take reasonable steps to ensure appropriate safeguards are applied and that information is handled consistently with applicable privacy requirements.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for account access, security, navigation and core website functions. Others may help remember settings, measure performance, understand website use or support relevant communications. You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended.

Access, correction and deletion

Subject to applicable requirements and reasonable verification of your identity, you may ask for access to personal information we hold about you, request correction of inaccurate or incomplete information, or ask for deletion of your data. Deletion may not be possible where information is needed for security, dispute resolution, legitimate operational purposes or a period required by law. We may also retain limited information to record and respect your privacy choices.

Withdrawing consent

Where we rely on your consent for marketing or another optional use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, or processing that is based on another lawful reason. You may continue to receive essential account and service communications where necessary.

How to exercise your data rights

To request access to your data, correction of inaccurate information or deletion of your data, or to withdraw consent to marketing, contact support@jackpot-city-casino.best. Please describe your request clearly and provide enough information for us to identify your account. We may ask for reasonable verification details before responding, to help protect personal information from unauthorised disclosure.

We aim to handle privacy requests within a reasonable timeframe. We may explain if a request cannot be completed or if an exception applies, including where information must be retained to meet a legal obligation, protect security, prevent fraud, resolve a dispute or maintain necessary business records.

Questions and updates

If you have a question, concern or complaint about privacy, please use the contact method above. We may update this Privacy Policy from time to time to reflect changes in our services, technology, security practices or legal obligations. The updated version will apply when published on the website. We encourage players to review this page periodically so they remain informed about how information is handled.