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Responsible Gaming
Jackpot City Casino operates under licences issued by the Kahnawake Gaming Commission (licence 00892) and the Alderney Gambling Control Commission (licence 155 C1), and also holds a Malta Gaming Authority licence.
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Games are based on chance, and past results do not predict future outcomes. A winning session does not mean that another win is due, while a losing session cannot be changed by continuing to play. Treat any money spent on gambling as an entertainment expense that may not be returned.
Before you start, decide how much time and money you can comfortably spend. Only use money that is available after essential costs such as housing, food, bills, education and other financial commitments have been covered. Do not gamble with borrowed money, money needed for everyday expenses or funds set aside for someone else.
- Set a spending limit before you play and do not increase it during a session.
- Set a time limit and take regular breaks away from gambling.
- Keep gambling separate from important financial decisions.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not chase losses by continuing to gamble or increasing your stakes.
- Remember that the outcome of each game is independent and cannot be controlled by a strategy, pattern or ritual.
- Never gamble to impress other people or because you feel pressured to continue.
It can also help to keep a personal record of your deposits, play and withdrawals. Reviewing your activity may make it easier to see how gambling fits within your entertainment budget. If the activity is taking more time or money than planned, stop playing and consider using the available account controls or asking for support.
Tools to help you stay in control
Planning ahead is one of the simplest ways to maintain control. Depending on the options available on your account, you may be able to use responsible gaming tools to manage your activity. These tools can support your decisions, but they work best when limits are realistic and followed consistently.
Deposit and spending limits
Consider setting a daily, weekly or monthly limit on the amount you can deposit or spend. Choose an amount that fits your entertainment budget and does not affect essential expenses. A limit should not be treated as a target. If you reach it, stop for the relevant period rather than trying to find another way to continue playing.
Time and session breaks
Long or frequent sessions can make it harder to assess your decisions clearly. Use reminders, take breaks and step away from the device. Eat, sleep and maintain your usual activities instead of allowing gambling to replace work, study, exercise, family time or social commitments.
Reality checks and activity review
Where available, activity reminders and account history can help you review how long you have been playing and how much you have deposited or withdrawn. Use this information honestly. If you are surprised by the time or money involved, pause your activity and consider speaking with someone you trust.
Taking a break or closing your account
If you want to stop gambling for a period, use any available time-out or self-exclusion options. Self-exclusion is a decision to prevent or restrict access for a chosen period or until further review, subject to the available account process. During a break, do not create another account or use another person's account to continue gambling.
If you need help using an account control, review the relevant account settings or contact the service through the support channel shown on the website. Do not share your login details with another person, and ask for assistance if you are concerned that someone else may be using your account.
Recognising when gambling may be a problem
Problem gambling can affect anyone. It is not determined by income, age, occupation or how often a person wins. The important question is whether gambling is becoming difficult to control or is causing harm. Warning signs may develop gradually, so do not ignore changes in your behaviour or how you feel.
- Spending more time or money gambling than you intended.
- Increasing your stakes to achieve the same excitement or to recover losses.
- Repeatedly trying to win back money that has been lost.
- Borrowing money, selling belongings or missing payments to fund gambling.
- Keeping gambling secret from family, friends or colleagues.
- Feeling restless, irritable or anxious when trying to stop.
- Neglecting work, study, relationships, health or other responsibilities.
- Using gambling to escape stress, sadness, loneliness or other difficult feelings.
- Returning to gambling after deciding to stop.
- Arguing with people close to you about gambling or its financial effects.
- Feeling guilty, hopeless or distressed after gambling.
One or more of these signs does not mean you need to manage the situation alone. Stop playing, review your account controls and speak openly with a trusted person. A financial counsellor or qualified health professional can help you understand your options and make a practical plan. Support is available even if you are not ready to stop permanently.
If gambling is affecting someone close to you, you can seek advice for yourself as well. Set clear boundaries around money, avoid covering up gambling-related problems and encourage the person to obtain professional support. Look after your own wellbeing and remember that you cannot control another person's choices.
Support, safety and account responsibility
Australian players who are concerned about gambling can seek confidential information and support through Australian gambling-help services, state and territory health services, financial counselling services and qualified mental health professionals. Official support services can explain available options and direct you to assistance in your area. If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or attend the nearest emergency department.
You may also wish to speak with a family member, friend, general practitioner or counsellor. Starting the conversation can feel difficult, but early support may help prevent further financial, emotional or relationship harm. Keep records of important payments, protect access to your banking and gaming accounts, and consider asking a trusted person to help you follow your plan.
Age and account security
Gambling is only for people who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to use your account or access gambling services. Keep passwords private, use appropriate device security and log out when you finish. If you believe a minor or another person has accessed your account, stop using it and request assistance through the website's available support process.
Our approach
Jackpot City Casino supports informed decisions and encourages players to use responsible gaming tools before concerns arise. Account controls, verification steps and restrictions may apply in accordance with applicable requirements and the service's operating procedures. Nothing on this page changes the terms that apply to your account or replaces professional financial, medical or legal advice.
Responsible gaming is an ongoing choice. Review your limits regularly, take breaks and be honest about the effect gambling has on your life. If you are unsure whether your gambling is remaining within your plans, the safest step is to stop and seek support.