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Contact Jackpot City Casino
Jackpot City Casino operates under licences issued by the Kahnawake Gaming Commission (licence 00892) and the Alderney Gambling Control Commission (licence 155 C1), and also holds a Malta Gaming Authority licence.
How to get in touch
For assistance, email support@jackpot-city-casino.best with a clear description of your question or problem. Providing the right information in your first message can help the support team understand your request and respond more efficiently. Please do not send passwords, full payment card details or other sensitive information by email.
When writing to us, include the account email address or username connected with your account, a short description of the issue, and screenshots if relevant. Screenshots can be useful when reporting an error message, display problem or other technical difficulty. Only include information that is necessary, and remove unrelated personal or financial details before attaching an image.
What we can help with
- Account access, account details and verification questions
- Deposits, withdrawals and payment-related queries
- Questions about applicable bonus terms and conditions
- Technical problems, error messages and website issues
- Responsible gambling requests, including requests for support or account restrictions
Support usually replies within 24 hours, although response times may vary depending on the nature and complexity of your request. If your matter involves account security or verification, further information may be required before assistance can be provided. Please use the email address associated with your account where possible, as this may help with account-related enquiries.