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Betting Rules
Jackpot City Casino operates under licences issued by the Kahnawake Gaming Commission (licence 00892) and the Alderney Gambling Control Commission (licence 155 C1), and also holds a Malta Gaming Authority licence.
1. General betting conditions
These rules apply to all bets, wagers and game activity conducted through Jackpot City Casino unless a specific game page or promotion states otherwise. Individual games may have additional rules explaining how the game works, including the available bets, winning combinations, payout calculations, timing and settlement process. Where a game-specific rule differs from a general rule, the game-specific rule will normally apply to that game.
You are responsible for reviewing the applicable rules before taking part. If you are unsure how a game operates, do not place a wager until you have obtained enough information to make an informed decision. Placing a bet confirms that you have had the opportunity to review the relevant rules and accept the risks associated with the activity.
- You must use the website only where online gambling is lawful for you to do so.
- You must meet the minimum legal age and any other eligibility requirements that apply to your location.
- You must provide accurate, current and complete information when creating and maintaining an account.
- You must keep your login details confidential and take reasonable steps to prevent other people from using your account.
- You must not place bets on behalf of another person or allow another person to access your account.
- You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
Jackpot City Casino may request information or documents to verify identity, age, location, payment ownership or account activity. Account checks may be completed before or after a wager is placed. If requested information is not provided, or cannot be verified, access to the account or related transactions may be restricted in accordance with applicable requirements.
2. Accounts, deposits and wagers
Each player should maintain only one personal account unless otherwise permitted under the applicable account terms. You are responsible for checking that the correct account, game, stake and selection have been chosen before confirming a wager. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant rules expressly allow this.
A wager is considered accepted when it is recorded by the website’s systems. A message, screen display or other indication that a bet has been submitted does not necessarily mean that it has been accepted if there is a technical interruption or processing failure. The account history is the primary record of submitted and accepted activity, subject to review and correction where required.
You must deposit only funds that you are entitled to use and must use an approved payment method held in your own name, unless another arrangement has been expressly authorised. Deposits and withdrawals may be subject to verification, processing checks, applicable fees, transaction limits and additional terms shown at the time of the transaction. Any available balance should be reviewed regularly.
Do not attempt to deposit funds using a payment method that does not belong to you. Suspected unauthorised use, chargebacks, payment reversals, unusual activity or incorrect transaction information may result in a review, suspension or other action permitted by the applicable terms and law.
Bet records and balances
You should check your account balance, transaction history and bet history regularly and report any apparent error promptly through the available support channel. If a technical, administrative or display error affects a balance or bet, the relevant record may be corrected. An error does not create a right to receive funds or winnings that were not properly due.
3. Game results and settlement
Game results are determined by the applicable game rules and the systems used to operate the game. Where a random number generator or equivalent process is used, results are intended to be produced randomly and independently in accordance with the relevant game design. Past results, patterns, near misses or previous wins do not guarantee or improve the likelihood of a future outcome.
A bet will be settled according to the result recorded by the applicable game or betting system. The result may be based on the time at which the wager was accepted, the game round in which it was placed, or another event specified in the game rules. If there is a disagreement between a display and the recorded system data, the recorded data may be used to determine settlement, subject to any required investigation.
- A game may be suspended, interrupted or removed for maintenance, technical reasons, regulatory requirements or other operational reasons.
- A round affected by a material system error may be voided, corrected or reviewed under the applicable rules.
- Bets placed after a closing time, during an interruption or outside the permitted process may be rejected or treated as invalid.
- Winnings are credited only after the relevant wager has been settled and any required checks have been completed.
- Promotional wagers, free bets or bonus funds may be subject to separate terms and may not be treated in the same way as cash funds.
Jackpot City Casino may correct an obvious error in odds, game information, settlement, account records or other displayed content. If a correction affects your account, the balance may be adjusted to reflect the position that should have applied without the error.
4. Prohibited conduct and account action
You must not interfere with the website, manipulate a game, exploit a software fault, use automated systems or bots, attempt to bypass security measures, or use any method intended to obtain an improper advantage. You must also not coordinate with other people to abuse games, promotions, payment processes or account functions.
Where there are reasonable grounds to suspect fraud, collusion, cheating, unlawful conduct, a breach of these rules, a breach of applicable law or a risk to the integrity of the service, Jackpot City Casino may investigate and may restrict, suspend or close an account. Bets or transactions may be held, cancelled, voided or reviewed where permitted. Action may also be taken to protect players, payment providers and the integrity of the website.
Any decision about an account or transaction will be handled in line with the applicable terms and legal obligations. You may be asked to cooperate with an investigation or provide information relevant to account activity. Attempting to open a replacement account after a restriction or closure is not permitted unless expressly authorised.
5. Responsible gambling and complaints
Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial difficulties. Set a budget before you play and never wager money needed for essentials. You should also set a time limit, take regular breaks and avoid gambling when affected by alcohol, stress, tiredness or strong emotions.
- Only gamble with money you can afford to lose.
- Do not chase losses by increasing stakes or extending a session.
- Do not borrow money, use credit for gambling or sell personal items to fund play.
- Keep gambling separate from household spending and other financial commitments.
- Use available deposit, spending, loss, session or cooling-off tools where suitable.
- Request a break or self-exclusion if gambling is becoming difficult to control.
If you have concerns about your gambling, stop playing and seek support from a recognised gambling-help service or qualified professional in Australia. Support is available even if you are uncertain whether your gambling is a problem. You can also contact the available customer support channel to ask about account restrictions, breaks or self-exclusion options.
Questions and disputes
If you believe a bet, balance, transaction or game result is incorrect, review your account history and raise the issue through the available customer support channel as soon as possible. Include the relevant date, game, transaction or bet reference where available, but do not send unnecessary sensitive information. Complaints will be considered under the applicable complaints process and may require verification before information can be discussed.
These Betting Rules should be read together with the current website terms, privacy information, responsible gambling materials and any game or promotion terms that apply. If you do not accept the rules, do not register, deposit or place a wager. Jackpot City Casino may update its rules from time to time, and the version displayed on the website will apply from the stated effective date.